Refund Policy

Effective Date: July 1, 2026  · 

Thank you for choosing TGX Account. Due to the nature of digital products, all purchases are generally considered final once delivery has been completed. However, we are committed to providing fair and reasonable after-sales support.

1. Digital Products

All products sold on TGX Account are digital products delivered electronically after payment confirmation. Because digital products cannot be returned in the traditional sense, refunds are limited to the specific situations described below.

2. 7-Day Satisfaction Guarantee

First-time purchases are covered by a 7-day satisfaction guarantee. If your product was not delivered or is materially defective, you may request a refund or replacement within 7 days of purchase. Please contact us with your order number and a description of the issue.

3. Eligible Refund or Replacement

Customers may be eligible for a refund or replacement if:

• The product cannot be delivered due to our system error.
• The delivered product is significantly different from the purchased product description.
• The product has a verified quality issue before first use.
• A duplicate charge occurred due to a payment system error — duplicate charges will be refunded in full.

Our support team may request screenshots or other reasonable information to verify the issue.

4. Situations Not Eligible for Refund

Refund requests will generally not be accepted if:

• The customer changes their mind after purchase.
• The customer purchases the wrong product.
• The product has already been successfully delivered and functions as described.
• The product becomes unavailable due to customer misuse or violation of third-party platform rules.
• The customer fails to follow product usage instructions.
• Fees for products or services that have already been consumed or used.

5. Partial Refunds

In cases where only part of an order has an issue, we may issue a partial refund proportional to the affected items. Each case is reviewed individually by our support team.

6. Replacement Policy

When appropriate, TGX Account may provide a replacement product instead of issuing a refund. Replacement requests are reviewed individually based on the specific circumstances.

7. Request Deadline

Refund or replacement requests must be submitted within 7 days after delivery. Requests submitted after this period may not be accepted.

8. How to Request

To request a refund or replacement, contact us through any of the following channels with your order number and a description of the issue. We aim to respond within 2 business days and resolve your request within 5 business days. Approved refunds are typically credited back to your original payment method within 5–10 business days, depending on your bank or payment provider.

• Email: support@tgxaccount.com
• Telegram: https://t.me/TGXaccount666
• Twitter: https://x.com/TGXaccount666

9. Payment Processor

Refunds, where applicable, are processed through our payment providers, including Waffo Pancake.

10. Statutory Rights

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection laws, including the EU Consumer Rights Directive (14-day cooling-off period), the Australian Consumer Law, or the UK Consumer Rights Act 2015, where applicable.